---
title: Troubleshooting EIB Errors (Workday)
slug: draftcontent2/troubleshooting-eib-errors-workday
createdAt: 2026-11-02T16:31:42.165Z
---

If the EIB shows **Completed With Errors**, open **FailureReport.html** under **Output Files** for the exact error. **OriginalDataWithErrors.xlsx** shows your file with errors next to the problem cells.

| **Error message**                                                                                                                              | **Cause**                                                                   | **Fix**                                                                  |
| ---------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------- | ------------------------------------------------------------------------ |
| Can only submit new suppliers or supplier with Approval status in Draft or Approved.                                                           | The supplier has a change request in process.                               | Approve or cancel the pending Supplier Change, then re-run the EIB.      |
| When Do Not Replace All is False for all phone elements, you can't pass a Phone Reference.                                                     | The template includes the phone's reference ID.                             | Set **Phone – Do Not Replace All** to `y`.                               |
| Only Numbers are allowed for Phone Number field when the Country associated with the Phone is listed in the ‘Allowed Phone Validations’ field. | The phone number contains hyphens or spaces.                                | Enter digits only (for example, `8008699595`).                           |
| Invalid number: The number length does not match valid numbers for this region.                                                                | The area code is missing from **Phone Number**.                             | Enter the full number including area code.                               |
| **Launch / Schedule Integration** is not visible.                                                                                              | The user does not have access to launch integrations or load supplier data. | Ask your Workday administrator or implementation partner to run the EIB. |

If you re-run a corrected file, confirm the file name in **Integration Attachment** matches the corrected version before clicking **OK**.