--- title: Viewing Bill History (QBO) slug: customersbank/viewing-bill-history-qbo description: Track and manage your payment activities with FISPAN Sync. View your complete Payment History, including successful, pending, and failed transactions. docTags: UiAorlxQIO6JpqxlFX5My createdAt: 2022-09-08T16:35:01.000Z --- The Payment History page in FISPAN Sync is your central hub for tracking the status and outcome of all bill payments. Follow the steps to find your payment history. :::::WorkflowBlock :::WorkflowBlockItem ### Go to History Navigate to the **History** tab to track the status. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/7FyIToHZlbGrXkMaKU1Dq-20260531-191101.png" size="50" width="572" height="222" position="center" caption="History Tab" showCaption="true"} ::: ::::WorkflowBlockItem ### View Bill History Bill Payments that are processed through FISPAN Sync will appear on the **History** tab. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/zEtujNKr3HKAKiYjyR92Z-20260531-183712.png" size="80" width="800" height="294" darkWidth="800" darkHeight="294" position="center" caption="Select History Tab" showCaption="true"} :::hint{type="info"} **NOTE: **As soon as a payment is initiated in FISPAN Sync, the associated bills are automatically marked as PAID in your accounting software, and a Bill Payment record is created against the Vendor Bill. - If the payment is successful, the bill status is finalized as PAID. - If the payment fails (e.g., bounces from the bank): FISPAN automatically voids the Bill Payment, reopens the bills in your accounting software, and displays the error code on the Payment History page. ::: :::: :::WorkflowBlockItem ### View Action Log Click the **Action Log** on any record within the **History **tab to view a comprehensive audit trail for that specific payment. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/6Xxs5Rv5bEr9sLfZvda6L-20260531-224222.png" size="58" width="1008" height="1086" position="center" caption="View Action Log" showCaption="true"} ::: :::WorkflowBlockItem ### Filter by Status Use the filters on the Payment History page to quickly locate relevant payments. ::: ::::: *** ## Payment Statuses The status will appear as **Received **until the payment has been **Sent for Processing**. Once the payment is complete, the status will display as **Completed.** If any payment fails during the run, a banner on the Payments page will alert you immediately. ![](https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/0NS4cuk9dcYBy8FfKb7HK-20260531-004933.png "Failed Bills Banner") ### Processing Payment Statuses A processing status indicates that a payment has been submitted for approval and is awaiting release. - **RECEIVED: **The bill payment has been successfully received by FISPAN Sync but has not yet been sent to your bank for processing. - **SENT FOR PROCESSING:** Payments enter this state immediately after they have been submitted for payment via the FISPAN Sync. - **PROCESSING: **Payments will enter this state once they have been approved and released. ### Terminal Payment Statuses A terminal status indicates a final state. In most cases, payments will not automatically change from these states unless intervention is applied by the support team. - **COMPLETED:** This is a final status. Some payments are marked as *autocomplete* based on the payment network's handling. This status should not change. - **FAILED:** Payments that fail to be processed enter this status. Failure can occur due to various reasons, such as initial validation issues (missing or inappropriate information) or failure within the payment network (e.g., the destination bank account is closed). - **CANCELLED:** This status indicates that the payment was rejected in the bank approval portal or cancelled directly within the platform. ### Handling Failed Payments A failed bill remains open on the Payments page and can be resubmitted for payment. If a bill payment has a **Failed** status, you must verify the reason for the failure and correct the related information before submitting a new payment. Submitting a new payment without correcting the error will create an additional, unnecessary bill payment record in both FISPAN Sync and your accounting software. *** ## FAQs :::ExpandableHeading **How long do bills stay on the History tab?** Paid bills remain permanently on the History tab. As long as connection between FISPAN Sync and your accounting software is active, your complete payment history will be visible. ::: :::ExpandableHeading **Why do I see multiple instances of the same bill on the History tab?** If a bill has failed and has been repaid, it will also appear in multiple payments on the History tab. ::: :::ExpandableHeading **How many bills per page?** The plugin shows 200 bills per page. You are only able to pay one page at a time. :::