--- title: Remittance Advice (Business Central) slug: customersbank/remittance-advice-business-central description: Automate your remittance advice emails using the plugin's email remittance feature! Learn about the feature and how to enable it with the steps in this guide. icon: {"faIcon":"fa-solid fa-envelope-open-text"} docTags: kOBW7Pa05SaMsJIm9Vdtp createdAt: 2024-08-30T20:32:48.487Z --- Remittance Advice emails will change how you talk to vendors and make paying bills easier. Payment details are automatically sent to your vendors right after a bill is paid, giving them what they need to quickly check their records. :::hint{type="info"} **NOTE: **If you are interested in enabling this feature, contact your Sales Officer. ::: *** ## Remittance Advice Overview FISPAN's Remittance Advice service automatically sends an email to the vendor’s designated email address(es) for every submitted payment. This email will contain your company name and a detailed list of the paid bills, including the Reference/Invoice #, Invoice Date, Amount, and Discount Used. If any credits were applied, the credit's reference number and amount will also be displayed. ::Image[]{src="https://api.archbee.com/api/optimize/nP9c3WbWRGx8v01m6DHJm--sFIfOm8q7hjv6DLyGpiY-20250606-210519.png" size="50" width="800" height="1158" position="center" caption="A sample remittance email. Exact template may vary." darkWidth="800" darkHeight="1158" showCaption="true"} Each remittance email can be sent to up to 5 email addresses. By default, the system uses the Vendor’s email address. If you prefer to use a custom list, you can set** Payables Email Addresses **on the custom tab of the Vendor's profile in NetSuite (or the Payment Methods page in Sage Intacct and Business Central). The email will be sent from FISPAN and feature your bank's branding. As a user, you can customize several settings: - **"Reply-To" Email Address:** Configure an address that the recipient will see and use if they reply to the remittance advice. - **Receive Copies:** Choose an email address to receive copies of all sent remittance advice. - **Alternative Company Name: **You may request that we configure a different company name to appear in the email on a per-bank account basis. Remittance emails are submitted shortly after the payment is successfully sent from your ERP. The subject line of the email will appear as: "Your customer \{CUSTOMER\_NAME} has initiated a payment." :::hint{type="warning"} **IMPORTANT:** Enabling the GROUP BILLS FOR PAYMENT function means that only one remittance email is sent for multiple bills grouped into a single payment for the same vendor. If this feature is not enabled, each paid bill is treated as a unique payment with its own remittance email, which results in multiple payments and multiple emails. ::: *** ## Configuring Remittance Advice Follow these steps in the FISPAN Portal to enable and manage your Remittance Advice settings. :::::WorkflowBlock :::WorkflowBlockItem ### Navigate to the App Center Log in to [https://sys.fispan.live/](https://sys.fispan.live/ui/integrations) (or Sandbox: [https://sandbox.fispan.cloud/](https://sandbox.fispan.cloud/ui/integrations)) using your FISPAN Portal credentials. If not already there, navigate to the App Center. Remittance Advice, as well as any other available extra features, will be displayed in the lower** Discover More **section. ::Image[]{src="https://app.archbee.com/api/optimize/nP9c3WbWRGx8v01m6DHJm-wsNgjvKkBlFLQHmVzkTBx-20250220-224600.png" size="80" width="3610" height="1878" position="center" caption="Navigate to App Center" showCaption="true"} ::: ::::WorkflowBlockItem ### Enable Remittance Advice To begin enabling Remittance Advice, hover over the card and select** Learn More**. The** Learn More **button will begin the short setup process. ::Image[]{src="https://api.archbee.com/api/optimize/nP9c3WbWRGx8v01m6DHJm-Q1NX1hG_Lglcr9EU0Z3M2-20250220-224742.png" size="80" width="3610" height="1878" position="center" caption="The Continue button will proceed you to the final steps of enabling Remittance Advice!" showCaption="true"} :::hint{type="info"} **NOTE:** Don't see Remittance Advice in the **Connected** or** Discover More **sections? Please reach out to Customers Bank Client Services to have this product made available to you. ::: :::: :::WorkflowBlockItem ### Configure Remittance Advice In order to complete the setup, we require a few details from you. ::Image[]{src="https://app.archbee.com/api/optimize/nP9c3WbWRGx8v01m6DHJm-QKXnm5xEdNn86IXyrIGPC-20250220-225005.png" size="80" width="3610" height="1878" position="center" caption="A single "reply-to" email can be set. Up to 5 "CC" addresses can be set. " showCaption="true"} All emails come from the unmonitored inbox no-reply\@fispan.com. If a vendor replies to a remittance email, their response will be redirected to the address you specified in the **Vendors can reply to **field. Internal copies of all remittance advices will be sent to the emails noted for copies. Once **Enable Remittance** is selected, it can take up to 15 minutes for the changes to come into effect. ::Image[]{src="https://app.archbee.com/api/optimize/nP9c3WbWRGx8v01m6DHJm-X5HttuRB9GeyaTOchi9bR-20250220-225333.png" size="80" width="3610" height="1878" position="center" caption="The Remittance Advice card will move from the Discover More section to the Connected section once enabled." showCaption="true"} ::: :::WorkflowBlockItem ### Modify Remittance Advice Settings You can view or change your current settings through the App Center. Find the Remittance Advice card, select its drawer, and choose **Open Settings**. If you need to disable the integration entirely, select **Disable**. The change may take up to 15 minutes to come into effect. ::Image[]{src="https://api.archbee.com/api/optimize/nP9c3WbWRGx8v01m6DHJm-yz6jS5CW9V3MO4YIGlt1w-20250220-225320.png" size="80" width="3610" height="1878" position="center" caption="The extra feature can be enabled or disabled at anytime. However, be mindful that changes can take up to 15 minutes to take effect." showCaption="true"} ::: ::::: *** ## Configure Remittance for Vendors :::hint{type="info"} **NOTE: **To utilize the Remittance feature, first ensure the **Remittance product** is enabled for your connection. You must also verify that a valid email address is stored in either the native Vendor Record or the plugin to successfully transmit the email. ::: You can configure the remittance settings for a vendor on the Payment Methods page. Follow these steps to learn how to configure this feature. ::::WorkflowBlock :::WorkflowBlockItem ### Navigate to Payment Methods From anywhere in your ERP, navigate to the Customers Bank menu and select **Payment Methods **to open the page. ![](https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/1rAc74C9Ciu6k6dQnUKEt-20251103-055058.png "Payment Methods Page") ::: :::WorkflowBlockItem ### Enable Remittance Once the Payment Methods page loads, click on the **gear** **icon** placed next to the **Remittance **column. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/A8aPdy5a9Uqyrd4PfP_tX-20251127-084823.png" size="80" width="2874" height="1288" position="center" caption="Click on the Gear Icon" showCaption="true"} You will now be prompted to select the option you prefer. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/jMdPZ-tuWo2Hsdax7-Q2q-20251127-084958.png" size="78" width="1002" height="848" position="center" caption="Pick an Option" showCaption="true"} If you choose to enable this for all vendors, you will need to make updates for any new vendors that are created in the future. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/Q9dyzzhsj3W58XwMzcE7Z-20251127-084958.png" size="80" width="1000" height="848" position="center" caption="Update Changes" showCaption="true"} Once the option has been selected, click **Update Changes**. ::: :::WorkflowBlockItem ### Disable Remittance The page will refresh, and all the toggles will be updated to match the status you selected. From this page, you can disable remittance for specific vendor or do in bulk using the above step. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/mFVdOdq9zAcWMM2uJjkTS-20251127-084958.png" size="80" width="2880" height="1290" position="center" caption="Remittance Toggle Updates" showCaption="true"} ::: :::: *** ## FAQs :::ExpandableHeading **What is Remittance Advice and how does this affect me?** With the new automated Remittance Advice feature in the plugin, your team can stop manually sending payment details to vendors. Once a vendor is set up with a valid email address, the system automatically composes and sends an email detailing the total amount paid, invoice numbers, dates, and amounts, freeing up your team for more valuable tasks. ::: :::ExpandableHeading **Is there anything I need to do to utilize Remittance Advice?** Before sending Remittance Advice, you must confirm that all vendors have a valid email address in their vendor information. You can find detailed instructions on how to update vendor information in our guide. ::: :::ExpandableHeading **When will the Remittance Advice be sent?** After this service has been enabled, it may take up to 24 hours for Remittance Advice emails to automatically be sent. Remittance Advice will be sent after your payment has been successfully transmitted to FISPAN. ::: :::ExpandableHeading **How is the Remittance Advice sent and what information is included?** The Remittance Advice email will automatically be sent to all vendors that have a valid email address. The information on the Remittance Advice will include: your company name, invoice number, invoice date, and amount paid. Here is a preview of what the email will look like: ::Image[**]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/HBmtu7P4mDfFYCdhi1aEa_screen-shot-2021-10-06-at-81755-am.jpeg" size="70" width="1086" height="667" caption="Remittance Advice Email" position="center" showCaption="true"} ::: :::ExpandableHeading **What if I don’t want specific vendors to receive automated Remittance Advice?** Vendors will only receive automated remittance advice if there is a valid email address listed. To ensure automated remittance advice is not sent, please remove the vendor's email address from the record. ::: :::ExpandableHeading **What happens if a payment fails, but the Remittance Advice email has already been sent?** When the failed bill payment is repaid, a second remittance advice email will be automatically sent. ::: :::ExpandableHeading **Can I receive a copy of the Remittance Advice email?** Yes, a copy of the remittance advice email can be sent to a list of CC emails set by your administrator. ::: :::ExpandableHeading **Can I opt out of the Remittance Advice feature?** Yes, if you'd like the feature turned off, please let your bank representative know of the request :::