---
title: Pre-Onboarding Checklist (QBO)
slug: customersbank/pre-onboarding-checklist-qbo
description: Ensure you have everything you need before your onboarding call to start setting up FISPAN sync for QBO.
docTags: UiAorlxQIO6JpqxlFX5My
createdAt: 2023-09-18T23:10:48.675Z
---

Prior to joining the onboarding call, please follow the below steps to ensure the installation process runs smoothly. Any missed steps may result in the onboarding call being rescheduled to a later time.

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## Bring a QBO Administrator

Our onboarding calls require a QBO System Administrator (or someone with sufficient permissions) to be present in the call. The required permission is the ability to:

- Grant access to third-party extensions.

If no attendees have permission to do the above, the call may be rescheduled.

***

## Have the Invitation Email Handy

You should have received an invitation email from your bank with links to FISPAN Sync. Ensure that at least one person attending the call has access to this email.

***

## Confirm QuickBooks Online Version

The following QuickBooks Online versions are supported by the FISPAN Sync: 

- Essentials, Plus, Advanced

The following products are not supported by FISPAN Sync: 

- QuickBooks Online Simple Start 
- QuickBooks Desktop

***

## Confirm Hardware & Software Requirements

**Browser support (minimum versions):**

- Chrome: 65
- Firefox: 66
- Safari: 12
- Edge: 79

**Operating systems (minimum versions):**

- Windows 7
- macOS - El Capitan

**Minimum screen resolution:**

- 1200x800px

***

## Review Known Limitations

### Bill Status

In FISPAN Sync, all bills are automatically pulled into the system, regardless of their status. QuickBooks Online does not provide the bill status via API to developers. This means that users will see bills in various states, such as unapproved bills. Currently, there is no option to filter bills based on their status, such as "Approved" only. This comprehensive view ensures that users have visibility into all their bills in one place, but it also means that manual review is necessary to identify specific statuses.