Prior to joining an onboarding call, please follow the below steps to ensure that the installation process runs smoothly. Any missed steps may result in the onboarding call being canceled and rescheduled to a later time.

Our onboarding calls require a Sage Intacct Administrator to be present as they will need to enable a number of settings, create a web service user, install the plugin, and assign various permissions.

Ensure that the Platform Services module has been enabled on your Sage Intacct environment. This allows third parties to be installed in your Sage Intacct environment. 

The Administrator of the environment should see 'Platform Services' on the menu bar. 

If an Administrator is not able to see 'Platform Services', please contact your Sage Intacct Account Manager to enable Platform Services on your account. You will not be able to onboard on the plugin without the Platform Services module. 

Enabling the Web Services feature on your Sage Intacct account is mandatory as it allows the plugin to communicate with your Sage Intacct environment. 

. If they are not, select the toggle to enable 

To utilize the bank feeds product, Banking Cloud needs to be enabled. 

 are enabled. If they are not, select the toggle to enable 

Ensure that Payment Approvals inside Intacct have been disabled

The plugin does not support Payment Approvals inside Intacct. If you leverage Intacct's payment approval currently, 

we strongly recommend moving that process inside the bank approval portal.

Continuing to use that process increases the chances that a bill stays open inside Intacct even though it has been paid already. Navigate to the 

 section of the product guides for more information. 

All users moving into Production should test the bank plugin in a Sage Intacct Sandbox environment alongside any customizations or third-party plugins or applications. This will ensure a smoother transition onto the bank plugin and help avoid any future disruption to service.

 page for a number of suggested scenarios to test.

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Entity Bank Detail Release Notes

Pre-Onboarding Checklist (Intacct)

YourBank

MyBank

Welcome

Untitled

Pre-Onboarding Checklist (NetSuite)

Installation and Set-up

Post-Onboarding Checklist (NetSuite)

Vendor Bank Details

Temp

Vendor Payables

Information Reporting

Account-to-Account Transfers (NetSuite)

Remittance Advice (NetSuite)

Employee Expense Reports (NetSuite)

Positive Pay (NetSuite)

Supported Versions (NetSuite)

FAQ (NetSuite)

NACHA 2021 FAQ

Failed Bills

Managing Security Tokens (NetSuite)

Troubleshooting