--- title: Failed Bills (NetSuite) slug: cnb/failed-bills-netsuite description: Discover solutions to common vendor bill payment errors in our comprehensive guide, addressing issues like duplicate rejections and mandatory field discrepancies. docTags: bSho0M8HRjDvZq9EBIWDy createdAt: 2022-08-03T16:25:33.000Z --- | **Error Message** | **Reason(s)** | **Solution** | | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | The Payee’s address must exist for Payment Provider CNBCheckprint | No address listed for vendor | Enter vendor’s address on the vendor page | | Payee must be from US for CNBAch payment provider. | Attempting to pay vendor outside of United States using ACH | Update address to be from US or use a different payment method | | Payee must be from CA for CNBCPA payment provider. | Attempting to pay vendor outside of Canada using CPA | Update address to be from CA or use a different payment method | | ACH payment method missing on Payee for payment routed to CNB ACH payment provider | No bank information has been entered for the vendor | Enter vendor’s bank information on vendor page under Bank Payment Details tab > New Entity Bank Details | | Payment request rejected because it failed uniqueness check.  We suspect this is a duplicate payment. | If a payment of a bill that has already been paid is attempted or a check is voided after being sent, this error will occur | Create a new bill to make payment | | Please enter value(s) for: Department, Class, Location | Discrepancy between Bill form and Bill Payment form | Ensure that the mandatory fields for both the Bill form and the Bill Payment form match, or remove these mandatory fields entirely.  Click customize on each of the forms in the top right corner and ensure the fields under Screen Fields and Sublist Fields match for Department and Class. | | Payment with overridden address cannot be processed. Please update the billing address fields while the override checkbox is unchecked in all the bills to be processed for this vendor. | Paying a bill to a vendor that has address override enabled | Navigate to the affected Vendor. Below the Address sub-tab, click on the pencil icon beside the address. In the new pop-up, ensure the "Override" checkbox is unchecked.

If the payment is still failing after unchecking "Override", you may need to update the Bill. Navigate to the affected Bill and click "Edit". Below the Billing sub-tab on the Vendor Select drop-down, then select the same Address that you have previously unchecked "Override" on from the Vendor record. Click Save on this Bill, and retry the payment. | | Vendor Bills remain in the Pay Bills screen after being paid. No failure message is displayed under the Failed Bills tab. | Locked Accounting Periods. | The plugin is respectful of Vendor Bills that are associated with Locked Accounting Periods prior to the installation of your CNB bundle.
Navigate to Setup -> Accounting -> Manage Accounting Periods. Click on the closed period. Next, click on the "Allow Non G/L changes" checkbox and save your changes. This keeps the period closed while also allowing the plugin to execute a payment against the bill.
Vendor Bills that are associated with an Accounting Period that is locked after the plugin has been installed, will not be impacted. | | "Last attempt failed to deliver with error: FuseException: Failed to send payment status update to Netsuite with a 400 Response: ... "FAILED\_BILL\_PAYMENT\_VOID", "message" ... Please enter value(s) for: `field`" | Payment failed and the plugin was not able to successfully void it due to a mandatory field on a journal form. | The `field` listed in the error message is a marked as a mandatory field on the journal form. This is commonly the `memo` field.
Navigate to Customization -> Forms -> Transaction Forms. In the table, find your preferred Journal form and click "Edit". On the Custom Transaction Form page for your Journal, click on the Screen FIelds sub-tab.
Find the `field` listed in the error message (e.g. `memo`) . Uncheck the "Mandatory" box and click Save. | :::ExpandableHeading **"You have entered an Invalid Field Value XX for the following field: Account."** This error occurs when the bill(s) selected for payment are linked to a subsidiary that differs from the subsidiary linked to the NetSuite account used for the payment attempt. **Solution:** To resolve this error, you will need to ensure that the subsidiaries for both the bills and the NetSuite account match during their payment run. ::: :::ExpandableHeading **"You have entered an Invalid Field Value XX for the following field: XXX"** In other cases, where the **Account **is not mentioned, the error is typically linked to a specific field on the bill (e.g. you have entered an invalid field value for:** Class, Location, Department, **etc). In such cases, the **Class, Location, **and** Department **inputted on the bill is currently marked as **Inactive** in NetSuite. NetSuite will prevent the successful payment of a bill where something inactive has been entered on the bill. **Solution**: To resolve this issue, you will navigate to the **Class**, **Department** or **Location** pages (depending on the error) in NetSuite, click** Show Inactive,** and temporarily mark the **Class**, **Department**, or **Location** listed on the bill active (by unchecking the **Inactive** box). Upon saving the changes, the customer can re-process their payments and then reset the information as **Inactive** again afterwards. There is no way around this error, even if the customer opts to no longer show the **Class**, **Location,** or **Department** field on their bill, as NetSuite will still store this information on the bill, producing the same error again. ::: :::ExpandableHeading **"You have entered an Invalid Field Value XX for the following field: Vendor."** In this case, NetSuite is preventing payment because the vendor is currently marked as **Inactive**. **Solution**: To resolve this, simply uncheck the **Vendor is Inactive** box on the vendor record to make the vendor active again and retry the payments. :::