---
title: Voiding Bills (Xero)
slug: citizens/voiding-bills-xero
docTags: GAkfyFvfFF-4ib3RkiQ33
createdAt: 2022-09-08T16:36:22.000Z
---

If you need to void a payment in Xero, you can follow the steps below.  

::::WorkflowBlock
:::WorkflowBlockItem
### Go to Bill and Select Payment

In Xero, go to **Business** **→** **Bills to Pay → Paid **(Header)**.**

::Image[]{src="https://api.archbee.com/api/optimize/wgPPAaie2RM-EkMwivi-P-aPUeNWnjV-4kfKipYcy47-20250521-222111.png" size="80" width="800" height="206" position="center" caption="Paid Bills" darkWidth="800" darkHeight="206" showCaption="true"}

Click on the Bill that you would like to void.

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Click on the Payment applied to the bill

::Image[]{src="https://api.archbee.com/api/optimize/wgPPAaie2RM-EkMwivi-P-3f3GwO0ay8NR5qm59vwz0-20250521-222518.png" size="80" width="800" height="433" position="center" caption="Open the Bill Payment to Void" darkWidth="800" darkHeight="433" showCaption="true"}
:::

:::WorkflowBlockItem
### Void the Payment

Click on **Options** on the top right, and select **Remove & Redo**

::Image[]{src="https://api.archbee.com/api/optimize/wgPPAaie2RM-EkMwivi-P-SaxZrlU8TVnYuF1AjMHYP-20250521-222645.png" size="80" width="800" height="405" position="center" caption="Voiding Payment" darkWidth="800" darkHeight="405" showCaption="true"}
:::

:::WorkflowBlockItem
### Repay the Bill

Xero will confirm that the bill has been successfully voided.

The bill is now reopened. Please navigate to the FISPAN Sync to pay the bill again.

::Image[]{src="https://api.archbee.com/api/optimize/wgPPAaie2RM-EkMwivi-P-hwawQK0hmpgR4PHCu_zMT-20250521-222752.png" size="80" width="800" height="489" position="center" caption="Payment Successfully Voided" darkWidth="800" darkHeight="489" showCaption="true"}
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***

## Voiding Credit Note Allocation

If you have applied credit note to the bill and would like to void them, you can follow the steps below:

::::WorkflowBlock
:::WorkflowBlockItem
### Go to Bill and Select Credit Note

In Xero, go to **Business** **→** **Bills to Pay → Paid** **or Awaiting Payment** (Depending on whether the bill is paid)**.**

::Image[]{src="https://api.archbee.com/api/optimize/wgPPAaie2RM-EkMwivi-P-aPUeNWnjV-4kfKipYcy47-20250521-222111.png" size="80" width="800" height="206" position="center" caption="Open Bills" darkWidth="800" darkHeight="206" showCaption="true"}

Click on the Bill that you would like to void.

::Image[]{src="https://api.archbee.com/api/optimize/wgPPAaie2RM-EkMwivi-P-egKosNrMm1-IGw5_ISE3H-20250521-222311.png" size="80" width="800" height="460" position="center" caption="Open Bill to Void Credits" darkWidth="800" darkHeight="460" showCaption="true"}

Click on the Credit Note applied to the bill (the one you would like to void)

::Image[]{src="https://api.archbee.com/api/optimize/wgPPAaie2RM-EkMwivi-P-X4o9oQdzJSJi46OeA2xcr-20250521-223117.png" size="80" width="800" height="425" position="center" caption="Open the Credit Note to Void" darkWidth="800" darkHeight="425" showCaption="true"}
:::

:::WorkflowBlockItem
### Void the Credit Note

Click on **"X" **icon next to the Bill where the credit is applied.

::Image[]{src="https://api.archbee.com/api/optimize/wgPPAaie2RM-EkMwivi-P-1ONBPtNb5Cx46txQm7zb4-20250521-223634.png" size="80" width="800" height="421" position="center" caption="Voiding Credit Note" darkWidth="800" darkHeight="421" showCaption="true"}

Confirm that you would like to void the credit.

::Image[]{src="https://api.archbee.com/api/optimize/wgPPAaie2RM-EkMwivi-P-_dMKX7jyGf-YGXTKiwQhf-20250521-223752.png" size="68" width="800" height="306" position="center" caption="Confirm Void" darkWidth="800" darkHeight="306" showCaption="true"}

Xero will confirm that the credit note has been successfully voided.

::Image[]{src="https://api.archbee.com/api/optimize/wgPPAaie2RM-EkMwivi-P-hKbm31-VmDoqvj03WZo5w-20250521-223819.png" size="80" width="800" height="378" position="center" caption="Credit Note Allocation Successfully Voided" darkWidth="800" darkHeight="378" showCaption="true"}
:::
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