---
title: ERPConnect FAQ
slug: citizens/erpconnect-faq
docTags: 
createdAt: 2025-05-16T23:56:49.989Z
---

To help you find additional answers to your questions about Citizens’ ERPConnect, this Frequently Asked Questions (FAQ) section is separated into multiple pages. 

- [General](docId\:pl18v5QOSYj9EyQl16Gjc) 
- [Setup](docId\:O-lP0knKfFY_f7etIT5pi) 
- [Payments - General](docId\:wFQqZabJkCBDdqVn4mjLY) 
- [ACH Payments](docId\:rQ6_HuxiOGuj1iiBlq2sW) 
- [Wire Payments](docId\:dTY1_Hmm920batDyI58J5) 
- [Account-to-Account Transfers](docId\:TtjOoamAgamaOx5SilzWj) 
- [Checkprint](docId\:r3TOj-QU4ZYHAeRAqjgpn) 
- [Positive Pay](docId\:FG3YmVstavSUwSiIdZ00q) 

Refer also to the separate Troubleshooting > FAQ sections unique to each of the ERP systems in this documentation.

If you have additional questions, please visit the [ERPConnect Learn More](https://client.citizensbank.com/s/knowledgearticledetail?type=ERPConnect) page, contact your Commercial Priority Services specialist directly or contact Client Services at (877) 550-5933 or [clientservices@citizensbank.com](mailto\:clientservices@citizensbank.com) 24 hours a day, 7 days a week.