--- title: Remittance Advice (QBO) slug: bmo/remittance-advice-qbo description: Automate your remittance advice emails using the email remittance feature! Learn about the feature and how to enable it with the steps in this guide. icon: {"faIcon":"fa-solid fa-envelope-open-text"} docTags: UiAorlxQIO6JpqxlFX5My createdAt: 2022-09-08T16:41:09.000Z --- ## Overview The FISPAN Remittance Advice feature automatically sends an email to the vendor’s designated email address(es) for every submitted payment. This email will contain your company name and a detailed list of the paid bills, including the Reference/Invoice #, Invoice Date, and Amount. ::Image[]{src="https://app.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/iYeguttH--Xgr6esHPCHD_image.png" size="80" width="2852" height="1066" darkWidth="2852" darkHeight="1066" position="center" caption="A sample remittance email. Exact template may vary." showCaption="true"} By default, the system uses the Vendor’s email address. You can add an email to the Vendor's record in QuickBooks Online. The email will be sent from FISPAN and feature your bank's branding. As a user, you can customize several settings: - "Reply-To" Email Address: Configure an address that the recipient will see and use if they reply to the remittance advice. - Receive Copies: Choose an email address to receive copies of all sent remittance advice. - Alternative Company Name: You may request that we configure a different company name to appear in the email on a per-bank account basis. :::hint{type="success"} The subject of the email sent via Remittance Advice looks like this: **Your customer sent you a payment.** ::: :::hint{type="info"} **NOTE: **Remittance emails are submitted shortly after the payment is successfully sent from FISPAN Sync. ::: *** ## Enable Remittance Email remittance advice allows you to automatically send detailed payment notifications to your vendors, improving communication and saving time. :::::WorkflowBlock :::WorkflowBlockItem ### Navigate to Suppliers From anywhere in FISPAN Sync, you can navigate to the Vendors page. Click on** Vendors **in the navigation bar. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/7t_36Fgg7l2E-NxOnAYkW-20260531-231258.png" size="60" width="800" height="89" darkWidth="800" darkHeight="89" position="center" caption="Select Vendors" showCaption="true"} ::: ::::WorkflowBlockItem ### Enable Remittance Once the page loads, click on the **gear icon** placed next to the **Remittance** column. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/nLg7qeIJDG4GhxvU2g5Wu-20260601-002015.png" size="80" width="800" height="138" darkWidth="800" darkHeight="138" position="center" caption="Click on the Gear Icon" showCaption="true"} You will now be prompted to select the option you prefer. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/apmuDFjLt6KxRwoU3npAU_screenshot-2024-11-15-at-12904-pm.png" size="80" width="800" height="589" position="center" caption="Select Update Changes" darkWidth="800" darkHeight="589" showCaption="true"} :::hint{type="info"} **NOTE: **If you choose to enable this for all vendors, you will need to make updates for any new vendors that are created in the future. ::: Once the option has been selected, click **Update Changes**. :::: :::WorkflowBlockItem ### Complete Setup The screen will reload, confirming the **Remittance** toggle is now on and displaying the settings you selected. ::Image[]{src="https://api.archbee.com/api/optimize/MM6nC_bKbIkwCRqiFZqEu/mfNiZLFhKmimbkkEageBR-20260601-002157.png" size="80" width="800" height="138" position="center" caption="Updated Toggles" darkWidth="800" darkHeight="138" showCaption="true"} If you need to, you can disable the feature for specific vendors using the individual vendor toggles. ::: :::WorkflowBlockItem ### Disable Remittance The page will refresh, and all the toggles will be updated to match the status you selected. From this page, you can disable remittance for specific vendor or do in bulk using the above step. ::: ::::: *** Use this guide to navigate the Remittance Advice feature and find answers to common questions. *** ## FAQs :::ExpandableHeading **What is Remittance Advice, and how does it affect me?** Remittance Advice is a detailed payment notification sent to your vendors. This plugin automates the entire process. Once a vendor has a valid email address in the plugin, the system can automatically compose and send an email listing the total payment amount and breaking down the specifics for each invoice (number, date, and amount paid). This feature entirely eliminates the manual task of sending payment details, freeing your team to pursue higher-value work. ::: :::ExpandableHeading **Is there anything I need to do to use the Remittance Advice?** Please ensure that all vendors to whom you would like to send Remittance Advice have a valid email address stored in your ERP. ::: :::ExpandableHeading **When will the Remittance Advice be sent?** After this service has been enabled, it may take up to 24 hours for the Remittance Advice email to be automatically sent. The Remittance Advice will be sent after your payment has been successfully transmitted to FISPAN. ::: :::ExpandableHeading **How is the Remittance Advice sent, and what information is included?** The Remittance Advice is automatically sent via a no-reply email to all vendors with a valid email address. The notification includes: your company name, the invoice number, the invoice date, and the amount paid. ::: :::ExpandableHeading **What if I don’t want specific vendors to receive automated Remittance Advice?** Please toggle off the Remittance preferences for your vendors on the Vendors page in FISPAN Sync. ::: :::ExpandableHeading **What happens if a payment fails, but the Remittance Advice email has already been sent?** When the failed bill payment is repaid, a second Remittance Advice email will be automatically sent. ::: :::ExpandableHeading **Can I receive a copy of the Remittance Advice email?** Yes, a copy of the remittance advice email can be sent to the administrator who installed the plugin. ::: :::ExpandableHeading **Can I opt out of the remittance feature?** Yes, if you would like the feature to be turned off, please inform your bank representative of this request. :::